Our customers sit at the very heart of our business, so delivering excellent customer service is our top priority. Whilst you should find everything you need in our Help Centre, we appreciate that sometimes you might just need a helping hand. This is why we have a dedicated Customer Experience Team.
They are a friendly bunch who are always ready and willing to help you with any queries you may have, no matter how big or small, the team love a challenge!
Whilst we are an online business we are very much all ears when it comes to speaking with our customers. To make it easy for you to get the answers and support you need, we have a range of ways you can reach us. Here’s how you can get in contact with the Customer Experience Team:
Social Media
Got a quick question? Send us a tweet to @tempcover and we can either get back to you in 280 characters or send you a direct message if you need more information.
Visit our Facebook page Tempcover Ltd and you’ll find the latest Tempcover news, exciting announcements for our customers, and get help with any queries you may have. Just click the Send Message button and you’ll start chatting with one of our lovely Customer Experience Team.
Tempcover.com
If you’re visiting our website or using the Tempcover app, there are a couple of ways you can get help with your policy.
Live Chat
Chat directly with the team using our super-simple Live Chat facility. Just click the green chat circle and we’ll be right with you.
Contact Form
No time to chat? Don’t worry, you can complete the contact form on our Contact Us page and we’ll pick up your message and get back to you straight away.
If you just want to send us an email, that’s fine too. We love receiving mail. Send you question or query to [email protected].
Of course, if it’s phone assistance you need, please just let us know by email and we’ll arrange for one of the team to give you a call, but please do be aware we cannot administer policies over the phone for you, but we can assist you along the way.
However, you choose to get in touch, we very much look forward to speaking with you.
Take a look at what our customers are saying about their experience with us:
